Help section (FAQ)

The Dräger mCon app is compatible with all devices that have Bluetooth LE (FGxx00, P7-TD/TDX, P4000). The Bluetooth option is not contained in all scopes of delivery!

To download PC200P

The connection is established when the device and the app is started. An available connection is designated in the blue footer of the app with its serial number and device type.

The connection to the measurement device can be viewed and changed in the Device Manager. If you tap the yellow star, you designate your device as favourite. Thus, Dräger mCon always connects automatically to the device that you designated. If you do not designate any favourites, or you deactivate the star, Dräger mCon is always connected to the nearest Dräger device (FG7000, P7-tD/TDX, P4000, FG4200).

Basically, the following applies: only data which does not yet exist is included in the measurement database. Entering measurements twice is avoided. The “Included” readout shows how many data sets were included in the database. The uploading of measurement data is started using “Upload data”.

All stored customer addresses are listed in the customer table.

Table assortment
Tapping the column headings ‘K-No.’, ‘Customer’, and ‘System’ can arrange the table assortment according to customer number, customer name, and system name.

Open customer
The customer data set opens by tapping the right third of a data set.

A new customer data set is created and opened for entry in the menu ‘Customers - New’. Marked data sets can be deleted. A security question must nonetheless first be answered.

Menu customers - import customer from contacts: The function for importing customer addresses from contacts is called up. Start import.

Just view our video on the Dräger mCon app.

You can change your company information in printed reports for the Dräger Measurement Data Manager PC200P by clicking the "Company" button and changing your company information. You also have the option of embedding a company logo in the heading of the protocol reports via the ‘logo’ option.

You can also change the company information for printouts from the infrared printer in the Dräger Measurement Data Manager PC200P. To do so, click "Configuration", then “Device”, then “Test Measurement Device Footer Text". You can then change the company information and upload it to the measurement device. After registering, you will also be able to use the functions in PC200P without an activation key.

To download PC200P

Yes, you can create up to 4 custom checklists with up to 20 entries and any content. You will need the Dräger Measurement Data Manager PC200P.

Under Downloads, you will find the current version of the Dräger Measurement Data Manager PC200P. Once registered, you will be able to download the installation setup file. You may register a device as many times as you wish.

Depending on the device model, you will need an activation key for builds January 2013 and newer. The Dräger P4000 and FG4200 do not require a separate activation key.

Activation keys are linked to devices. You will need a separate activation key for every device.

You can obtain an activation key from your dealer with the serial number for your device.

Our data interface allows this type of replacement. For more information, please contact our Technical Support.

First, transfer your measurement data into PC200P from your measurement device. Then open the dialogue “Sync Data" in PC200P using the Sync Data button. This allows you to transfer customer data from the measurement device to your PC. You will find an instruction video in our video portal.

The USB drivers for your device were either not installed or installed incorrectly. You can download the correct driver from the Dräger MSI website. In some cases, older operating systems are incompatible with the Dräger MSI installation package. In this case, please contact Technical Support.

Yes, you may. Please contact Technical Support for detailed instructions.

In principle, you can replace the O2 sensor yourself. However, after replacing the O2 sensor it is crucial to verify it is working correctly with test gas. We therefore recommend having the O2 sensor replaced by a certified Dräger MSI service partner.

Infrared printer replacement colour ribbon: Do I need a spare colour ribbon for my Dräger IR3 printer?

We recommend fully charging the device about every two weeks when not in use. This will ensure the battery in the device is charged sufficiently and prevent damage from total discharge even if the device is not being used. This will also maintain the battery capacity.

Yes, you can continue to use the HP printer. But please be sure that ‘HP’ is set in the measurement device settings as printer.

You can generally replace the battery yourself. However, it must be replaced correctly, so we recommend having the battery replaced by a certified Dräger MSI service partner.

The batteries in your infrared printer may be drained or low or you are using the wrong printer paper. Please use original Dräger MSI printer paper and ensure the batteries are fully charged for optimal print results.

TIM stands for Timer and means that the internal time has changed and must be reset. How this is done can be found in the operating instructions.

This is a sensor error. The sensor must be tested by a service centre. Please send in your device for service.

Some models feature a technology which is very easy on the sensor. For this reason there are default times for short and long start-up. The time of the day for short start-up is Monday to Friday from 7 am to 6 pm. Outside of this time the device uses long start-up. Please be sure the device is set to the correct date and time.

This is a configuration error. The options must be reconfigured by a service centre. Please send in your device for service.

This is a configuration error. The settings must be reconfigured by a service centre. Please send in your device for service.

This is a configuration error. The calibration data must be reconfigured by a service centre. Please send in your device for service.

The clock is not set or not adjusted (e.g. due to fully drained battery). Go to the device settings and correct the time and date settings. For detailed instructions, please refer to the operating instruction for your device.

The charging control in the measurement device detected an error because the battery capacity does not seem plausible (e.g. due to fully drained battery). Please fully charge the measurement device. The charging time varies by device. Please refer to the operating instruction for your measurement device for the exact charging time.

This is a configuration error. The memory must be reconfigured by a service centre. Please send in your device for service.

The next maintenance date is incorrect. The maintenance date must be reconfigured by a service centre. Please send in your device for service.

This is a configuration error. The printer text data must be reconfigured by a service centre. Please send in your device for service.

My measurement device displays the error “Fuel Chart" when switched on. What must be done?

This is a configuration error. The Bluetooth data must be reconfigured by a service centre. Please send in your device for service.

My measurement device displays the error “Pump calibration" when switched on. What must be done?

This means the pressure in the line has risen during measurement. A measurement error is displayed.

The measured volume is <1 l or > 300 l. The leak rate measurement may be incorrect.

Your measurement device must be taken in for regular maintenance every 12 months to protect the warranty. Your measurement device will notify you of the next maintenance one month before maintenance is due.

For example: You purchased your measurement device in December 2013. Starting in November 2014, you are notified of the next maintenance due in 12/2014 (December 2014) when switched on.

Please take your measurement device to a service centre to have the routine maintenance performed.

Starting one month before the next maintenance is due, your measurement device will indicate when the next maintenance is due. This display will appear until the maintenance date is reset by a service centre. Please send your measurement device to your closest service centre.

We will need the device, all accessories (e.g. probes) to be tested, and the maintenance schedule for maintenance/repair. We also need a written order specifying which services to perform (e.g. perform routine maintenance) and, if applicable, a description of the error.

We would like to point out that we only accept devices properly packaged inside a shipping carton. We cannot accept devices sent in their equipment case. A rule of thumb for packing the devices: The packaging must protect the device in a fall from 1 metre!

Please send your measurement device to the following address:

Dräger MSI GmbH
Service Department
Rohrstr. 32
D-58093 Hagen

Of course, you can also take your measurement device to one of our service partners for maintenance.